Return Policy

Madly Audacious Concepts Inc. d/b/a Madly Audio Boutique (“Madly Audio Boutique”) offers a 30 day return policy. Some exceptions apply (see *Return Exceptions).

Products must be returned in their original packaging, unopened and unused within 30 days from the date your order is received for a full refund. Buyer is responsible for return shipping.

Opened items may be returned within 30 days from the date your order is received for refund less 20% of the original cost. Buyer is responsible for return shipping.

All items are inspected upon receipt. The customer may be liable for any items returned damaged or missing parts. Items such as remotes and power cords can shift around in shipping and may damage the equipment. Make sure these items are packed securely.

In general, refunds are issued within fifteen business days after receipt of returned product at Madly Audio Boutique, however this timeline could be delayed for various reasons such as a required technical evaluation.

To initiate a return, please pack the product as new in the same packaging received and send to Madly Audio Boutique at the address which was provided to you with the original shipment. Physical or cosmetic defects must be reported within 72 hours after receipt, or they become the buyer's responsibility.

*Return Exceptions: Special order items, wearable items such as headphones, as well as discounted demo models sold “as is” are non-returnable.

Last updated: July 2023